Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Try it on, don't wear it
You are welcome to try Elevé on to check the fit and the look. To be eligible for a return, the item must be unworn and unwashed, undamaged and in its original packaging. Items that show signs of wear, washing, perfume, deodorant, makeup or adhesive residue cannot be returned for hygiene reasons. You will also need your order number or proof of purchase.

How to return
To start a return, contact us at info@luvanashop.com. If your return is accepted, we will send you return instructions and tell you where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene reasons we cannot accept returns of worn, washed or used items, or of items that are missing their original packaging. We also cannot accept returns on gift cards.

Exchanges
The fastest way to get the size you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union – 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You may try the item on to the extent necessary to establish its fit and character, as you could in a store. As above, the item must be in the same condition that you received it and not worn, with its original packaging. You will also need your order number or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@luvanashop.com.